Does AirTag not work with iPhone and iPad? 9 fixes that you definitely need to try

You are very happy to use your Apple AirTag. But for some reason your AirTag doesn’t go through the setup process or can’t track the item on your iPhone or iPad. In this article, I have collected the 9 best fixes that will help you decide that AirTag does not work with the iPhone problem.

But before moving on to the fixes, let’s make sure that you meet all the requirements for using AirTag.

Requirements for setting up AirTag on your iPhone or iPad

The setup process is simple and goes through without much hassle. However, if you can’t connect your AirTag to your iPhone or iPad, you can check the following requirements before proceeding to the fixes.

  • Make sure that your iPhone or iPad is running iOS 14.5 or iPadOS 14.5 or later.
  • You have to turn on Bluetooth on your iPhone or iPad.
  • Keep only one AirTag tag handy. Did you buy a package of 4 AirTag tags? Big! But when setting up, keep only one of them next to the iPhone. As soon as you finish connecting one, bring up the other to set it up.
  • Make sure you are connected to a stable Wi-Fi or cellular network.
  • Turn on Find My: Open settings → your name at the top → Find My → Find My iPhone → turn on Find My iPhone and Find My network.
  • Enabling location services: Open ‘Settings’ → ‘Privacy’ → ‘Location Services’ → Enable location services. Then click ‘System Services’ and make sure the switch is ‘Find iPhone’ green.
  • To make the exact search function work with AirTag on iPhone 11 and 12 series: open the Settings app → Privacy → Geolocation Services → Scroll down and tap ‘Find Me’ → enable ‘Exact Location’.. If you don’t see ‘Find Me’ in the ‘Geolocation Services’ section, go to the iPhone home screen /app library and open the ‘Find Me’ app. After that, it will appear..

If the problem persists, read it to solve it.

9 tips to fix the problem with connecting AirTag

  1. Disable and enable iPhone Bluetooth
  2. Check your Wi-Fi or cellular network connection
  3. Restart your iPhone and iPad
  4. Update the latest version of iOS
  5. Clear the Apple AirTag
  6. Delete the AirTag and reconnect
  7. Remove and reinsert the AirTag battery.
  8. Reset AirTag
  9. Reset iPhone network settings

1. Turn off and turn on iPhone Bluetooth.

You can solve some basic connection problems by turning off Bluetooth and turning it back on.

  1. Go to ‘Settings’ and click ‘Bluetooth’.
    . Do not use the Control Center for this..
  2. Turn off Bluetooth.
  3. After 30 seconds, turn it on again.

2. Check your Wi-Fi or cellular network connection.

Make sure you are connected to a reliable Wi-Fi or cellular network. Open Safari or YouTube and play the video. If it plays smoothly and with good quality, it means you have a good connection. If not, go to these guides and fix problems with Wi-Fi or mobile data transmission.

3. Restart your iPhone and iPad.

Rebooting the device is an easy and important way to fix an AirTag that doesn’t work or a connection problem. To turn the iPhone off and on again, use the buttons or open ‘Settings’ → ‘Basic’ → ‘Turn off’. After a minute, turn on the iPhone.

4. Update the latest version of iOS.

Shortly after the release of iOS 14.5, Apple released iOS 14.5.1. This includes several bug fixes. As a rule, after the launch of a new product, you can often see software updates, and each of them eliminates errors, failures and problems that users face.

To make sure that AirTag is working correctly, open ‘iPhone Settings’ → select ‘General’ → ‘Software update’. If you have an update available, click ‘Download and Install’ or ‘Install Now’ (if it has already been downloaded).

5. Clear the Apple AirTag.

Remove the AirTag from the case, strap, or any other case you are using. Make sure that the surface is not covered with dust, wax and other unnecessary coatings. AirTags pads are resistant to splashes, water and dust (IP67), but you should be careful when cleaning their surface.

6. Remove the AirTag and reconnect

  1. Open ‘Find Me’ on your iPhone or iPad.
  2. Tap the items in the bottom row.
  3. Tap your AirTag (it can be keys, bag, or the name you specified).
  4. Then click ‘Delete Item’ → ‘Delete’.

After removing AirTag, restart your iPhone and reconnect AirTag.

7. Remove and reinsert the AirTag battery.

AirTag is equipped with a user-replaceable CR2032 tablet battery. Here’s how to take it out and put it back.

  1. Press the stainless steel back cover of the AirTag.
  2. Pressing down, turn it counterclockwise (from right to left) until it stops rotating.
  3. Now pull the back cover and remove the battery.
  4. When re-installing, make sure that the positive pole ( ) is at the top.
  5. Tap on the battery until you hear a sound confirming that the battery is installed correctly.
  6. Now put the lid back in place and turn it clockwise (from left to right) to secure.

Here’s how you can remove and reinsert the AirTag battery to fix related issues. This will also come in handy when you need to replace a dead AirTag battery (usually after 10-12 months).

Source: IFIXIT

8. Reset AirTag.

Sometimes resetting the AirTag can help solve the problem. To reset, you need to remove and re-insert the battery five times. This means that you will hear the sound of a successful battery installation five times.

However, you have to keep track of the score and do it with accuracy. Otherwise, you will have to repeat the procedure again, which can be quite unpleasant.

You can check out our guide on how to reset AirTag for more clarity.

9. Reset the iPhone network settings.

When you reset your network settings, your Wi-Fi, Bluetooth, VPN, mobile data and related settings will be deleted. However, personal data such as photos, apps, music, etc. will remain unchanged. To solve the problems with AirTag, reset the iPhone network settings by following these steps.

  1. Open ‘Settings’ and click ‘General’.
  2. Scroll down and tap Reset.
  3. Tap Reset Network Settings.

After restarting the iPhone, connect it to Wi-Fi or cellular network, and the problem will disappear. This way you can fix almost all the problems with AirTag and use it effectively to track your everyday things.

I hope this guide was useful to you. If you need more help, contact Apple Support and explain your specific problem.

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