Quick Help app in Windows 10 (remote desktop access)

There are several new applications in Windows 10 version 1607 (Anniversary Update), one of them is ‘Quick Help’ (Quick Assist), providing the ability to remotely control a computer over the Internet to provide support to the user.

There are plenty of programs of this kind (see the best Remote Desktop programs), one of them - Microsoft Remote Desktop was also present in Windows. The advantages of the ‘Quick Help’ application are, that this utility is present in all editions of Windows 10, it is also very easy to use and suitable for a wide range of users.

And one drawback, which may cause inconvenience when using the program - the user, who provides assistance, that is, it connects to a remote desktop for management, must have a Microsoft account (for the party, which are connected to, this is optional).

Using the application ‘Quick Help’ (Quick Assist)

In order to, to use the built-in remote desktop access application in Windows 10, it should be run on both computers - volume, which is connected to and on that, from which assistance will be provided. Accordingly, these two computers must have Windows 10 at least version 1607 installed.

To start, you can use the taskbar search (just start typing ‘Quick Help’ or ‘Quick Assist’), or find the program in the Start menu under ‘Standard - Windows’.

Connecting to a remote computer is done using the following simple steps:

  1. On the computer, from which the connection is being made, click ‘Help’. Possible, You will need to sign in to your Microsoft account for the first use. 
  2. Pass the security code in some way, which will be displayed in the window, to a person, which computer you are connecting to (by phone, e-mail, sms, via messenger). 
  3. User, to which are connected, clicks ‘Get Help’ and enters the provided security code. 
  4. Then it displays information about, who wants to connect, and the ‘Allow’ button in order to, to approve the remote connection. 

After that, how the remote user clicks ‘Allow’, after a short connection wait, on the side of the assisting person, a window appears with the Windows 10 desktop of the remote user with the ability to manage it.

There are also a few simple controls at the top of the Quick Help window:

  • Information about the remote user’s access level to the system (the ‘User mode’ field is administrator or user).
  • Pencil button - allows you to take notes, ‘draw’ on the remote desktop (the remote user sees it too).
  • Updating the connection and calling the task manager.
  • Pause and interrupt a remote desktop session.

For my part, the user you have connected to, can either put the ‘help’ session on pause, or close the application, if suddenly it was necessary to abruptly interrupt the remote computer management session.

Among the inconspicuous features is the transfer of files to and from a remote computer: to do this, simply copy the file in one location, for example, on your computer (Ctrl C) and paste (Ctrl V) in another, for example, on a remote computer.

Here, perhaps, and all by the built-in Windows 10 application for remote desktop access. Not too functional, but on the other hand, many programs for similar purposes (the same TeamViewer) are used by most only for the sake of those opportunities, which are also available in ‘Quick Help’.

Also, to use the built-in application, you do not need to download anything (unlike third-party solutions), and to connect to a remote desktop via the Internet, no special settings are required (unlike Microsoft Remote Desktop): both of these points can be an obstacle for a novice user, who needs help with the computer.